Privacy Policy
Last Updated: 15 February 2026 · Effective: 15 February 2026
01 // Introduction
Telvar ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our services, website, and staff. This Privacy Policy explains how we collect, use, store, and protect personal information in connection with our predictive analytics consulting services, operated from 30 Cecil Street, #19-08, Prudential Tower, Singapore 049712.
This policy applies to all personal data processed by Telvar and is written in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). By engaging our services or submitting information through our website, you agree to the practices described in this document.
Questions about this policy should be directed to: [email protected]
02 // Data We Collect
We collect personal data through the following channels:
- Contact forms: Name, email address, phone number, and message content when you submit an enquiry through our website.
- Email correspondence: Name, email address, and any personal details included in communications with our team.
- Client engagement data: Business contact details, role, and organisation information provided when commissioning analytical work.
- Website analytics: Browser type, pages visited, time on site, and referral source, collected via cookies where consent is given.
Telvar does not collect sensitive personal data such as identification numbers, financial account information, or health information through standard channels. Client data shared for analytical engagements is governed by separate engagement agreements.
03 // How We Use Personal Data
Personal data collected through our website and communications is used for the following purposes:
- Responding to enquiries and scheduling consultations
- Delivering contracted analytical services
- Sending engagement updates and deliverables to clients
- Maintaining internal records for business administration
- Improving our website and service offerings based on aggregated usage data
- Complying with applicable legal obligations in Singapore
We do not use personal data for unsolicited marketing, and we do not share personal data with advertising networks.
The legal basis for processing is primarily consent (when you submit a contact form or agree to cookies) and legitimate interest (maintaining business records relating to completed engagements).
04 // Data Retention
We retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Typical retention periods are:
- Website enquiries (no engagement): 12 months from the date of last contact.
- Client contact records: 5 years from engagement completion, in accordance with standard commercial record-keeping practice in Singapore.
- Client analytical data: Deleted or returned within 30 days of engagement closure, unless otherwise agreed in writing.
- Website analytics data: Aggregated; not retained in identifiable form beyond 24 months.
05 // Data Sharing and Third Parties
Telvar does not sell, rent, or share personal data with third parties for their own commercial purposes. Personal data may be shared in the following limited circumstances:
- Service providers: Hosting, email, and productivity tools used to operate our business. These providers are bound by confidentiality and data processing agreements.
- Legal requirements: Where disclosure is required by Singapore law, regulation, or court order.
- Professional advisers: Lawyers and accountants acting under professional confidentiality obligations.
Any third-party tools we use for website analytics are configured to anonymise IP addresses and are not used to build individual user profiles.
06 // Data Protection Measures
We take reasonable and appropriate measures to protect personal data from unauthorised access, disclosure, alteration, or destruction:
- Data transmitted through our contact form is encrypted in transit using TLS.
- Client data provided for analytical engagements is stored in access-controlled environments.
- Access to personal data is limited to team members who require it for their role.
- We conduct periodic reviews of our data handling practices to ensure continued compliance with the PDPA.
- In the event of a data breach affecting personal data, we will notify affected individuals and the Personal Data Protection Commission (PDPC) in accordance with Singapore's Notifiable Data Breach requirements.
07 // Cookies
Our website uses cookies to support essential functionality and, where consent is given, to understand how visitors use the site. Cookie types include essential cookies (always active), analytics cookies (require consent), and preference cookies (require consent).
You can manage your cookie preferences at any time via our Cookie Policy page. Withdrawing consent for non-essential cookies will not affect your ability to use our website or engage our services.
08 // Your Rights Under the PDPA
As a data subject under Singapore's Personal Data Protection Act, you have the following rights in relation to your personal data held by Telvar:
- Right to access: Request a copy of the personal data we hold about you.
- Right to correction: Request correction of inaccurate or incomplete personal data.
- Right to withdrawal of consent: Withdraw consent for processing at any time, where consent is the legal basis.
- Right to data portability: Request your data in a structured, machine-readable format where technically feasible.
- Right to lodge a complaint: Submit a complaint to the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
09 // Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies independently before sharing personal data.
10 // Children's Privacy
Our services are directed at organisations and business professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data through our website, please contact us and we will delete it promptly.
11 // Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after a policy update constitutes acceptance of the revised terms. We encourage you to review this page periodically.
12 // Contact
For any questions, requests, or concerns relating to this Privacy Policy or the handling of your personal data, please contact:
Telvar — Data Protection Contact
30 Cecil Street, #19-08, Prudential Tower, Singapore 049712
Email: [email protected]
Phone: +65 6278 4193